Author Topic: Watchdog segment on British Gas  (Read 291 times)

Offline increpatio

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Offline marbleflugel

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Re: Watchdog segment on British Gas
« Reply #1 on: May 01, 2010, 01:52:50 am »
Their customer service department is legendary among those of us who have attempted to obtain a service for vulnerable clients. Its the one time in my day job that I have totally lost my rag and triple-forted down the phone at them (with managerial assent at my end ).One of their favourite games is to assign a problem a different refernce number at each point in the audit trail so nobody knows who hadnt done s*d all about it. the nerve centre is a sehd near Birmingham -the only people who can ok a service head activation on a void property  -reachable only by six week telephonic labrynth.

Offline Morticia

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Re: Watchdog segment on British Gas
« Reply #2 on: May 01, 2010, 03:14:02 am »
Bl%%dy hell! My jaw hit the ground as I watched that. I didn't think that BG could sink any lower in my personal estimation than they already have. I was wrong :D That's appalling.