« on: June 28, 2015, 02:53:29 pm »
Yesterday, I had to visit a pharmacist to collect a prescription to collect some anti-psychotic medication for a vulnerable patient I know. Duly collected and paid for, then I had to travel out of town to deliver them, which I did. Said patient didn't remember name of the medication, so would have taken whatever I gave them if it sounded right. I couldn't remember the name of the medication either, and as I sometimes collect the patient's prescriptions when they're busy or not around, I thought it might be better to know the name of the medication too, so, as they were getting ready to take the dose last night, I thought I should ask. When they named the box they were holding, I was horrified to hear they were actually holding an anti-hypertensive which thankfully I recognise (as it's something I take!!).
I checked the box - it was indeed the anti-hypertensive. To make matters worse, the correct label had been printed out and affixed to the box by the pharmacist, and it really beggars belief that they'd go to the trouble of having to sort out a label on their computer and then somehow lose concentration enough (I don't think negligence is too harsh a word in this instance) to not realise they'd somehow picked the wrong medication out of their drawers and were putting a label with the name of a different drug thereon. Additionally, and inevitably, they're not open today, which means it's tomorrow before the mistake can be rectified, and the patient is having to go another 24 hours without medication at a time when their vulnerability seems rather more acute than it has been for a while.
The pharmacist appears to be a franchise, with no obvious online presence for a head office or umbrella organisation, so beyond the branch manager, there's not even anyone I can complain too effectively.